Videotron foremost to commence a chatbot

MONTRÉAL, March 22: In accordance with its dedication to giving clients with the finest and the newest in novel expertise, Videotron is commencing Chillico, the first Facebook Messenger chatbot from a Canadian telecommunications contributor. Chillico's objective is to communicate with customers so as to endorse choices from the illico.tv video-on-demand list. It utilizes expertise fixed in simulated intelligence to connect with Videotron's clients in a novel and tailored method.

"Chillico is our first experiment with chatbots," elucidated Julie Brault, Vice President, Branding & Ominchannel Digital Strateg, adding, "It will give us more information about how our customers interact with this type of innovative service. In the long term, we expect to learn how we can permanently incorporate bots into our customer service toolkit."

The technique it functions is easy: customers simply begin communicating with Chillico, the chatbot sends back the acknowledgment and asks multiple-choice questions so as to come about with viewing suggestions. The chat can be reasonably thorough: preferred genre, customer's zones of interest, age, and so forth. The bot will recommend the titles from the illico.tv list that are expected to be the most apt and exciting to the customer.

Videotron (www.videotron.com), a completely possessed ancillary of Quebecor Media Inc., is an assimilated communications company involved in cable television, communicating multimedia expansion, Internet admittance, cable telephone and mobile telephone facilities. Videotron is a frontrunner in newfangled expertise with its illico interactive television facility and its broadband system, which reinforces high-speed cable Internet admittance, analog as well as digital cable television, and other facilities. As of December 31, 2016, Videotron was coping with the needs of 1,690,800 cable television clients, comprising 1,587,000 Digital TV subscribers. Videotron is furthermore the Québec frontrunner in high-speed Internet admittance, with 1,612,800 subscribers to its cable facility as of December 31, 2016. As of the similar date, Videotron had 893,900 subscriber links to its mobile telephone facility and was giving cable telephone facility to 1,253,100 Québec households and organizations. For the eleventh successive year, Videotron graded as Québec's most appreciated telecommunications company in the yearly Léger review.