Genesys Procures Silver Lining Solutions to Augment Employees Optimization Product Offering

SAN FRANCISCO and BIRMINGHAM, United Kingdom, February 27: Genesys®, the worldwide frontrunner in omnichannel client know-how as well as contact center solutions, has accomplished the procurement of privately owned Silver Lining Solutions Ltd., a contributor of industry-leading worker feat optimization software and Genesys OEM partner.

Silver Lining Solutions expands employee performance optimization software that assists enhance worker commitment as well as feat, allowing organizations to aid clients’ better, augment sales and operational efficiency, as well as lessen expenses.

The procurement of Silver Lining Solutions additionally enlarges Genesys' competences to support organizations promote worker commitment and enhance business outcomes connected to sales, collections, employees efficiency, and client gratification.

"Silver Lining Solutions has been a valued Genesys OEM partner since 2009," revealed Paul Segre, chief executive officer of Genesy, adding, "Employee engagement is key to customer experience. This acquisition demonstrates our commitment to innovation and leadership in this rapidly evolving market. Assessing and evaluating employee behaviors, skills, and capabilities is critical for managing and understanding overall workforce performance and customer satisfaction – and ultimately, in improving a company's bottom line."

The prize -winning U.K.-based Company was created in 2001 and has workplaces in the U.K., Asia Pacific as well as the U.S.  Genesys has been presenting the Silver Lining Solutions Performance DNA portfolio encompassed of Optimizer and Planner, by means of Genesys Skills Management, which packs Genesys Skills Assessor with Genesys Training Manager into one set.

"This announcement underlines our strategy for augmenting organic growth with acquisitions that give us complementary best-of-breed technologies," Segre comment, adding, "This strategy not only gives our customers a competitive advantage, but is integral to our mission of powering the best customer experiences on the planet."

Genesys® drives over 25 billion of the globe's finest client know-hows annually. The company positions the client at the focus of everything it does and fervently considers that enormous client engagement propels significant commercial results. Over 10,000 companies in above 100 nations have faith in the industry's top client know-how platform to coordinate smooth omnichannel client journeys and form long-term associations. With a robust past performance of novelty and a continuous craving to be foremost, Genesys is the only company acknowledged by chief industry analysts as a frontrunner in both cloud and on-premise client engagement solutions. For additional facts log on to www.genesys.com.